First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $8+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations.

This position is primarily responsible for configuring, building, securing, and managing the Citrix shared desktop environment. In addition, the role is responsible for the implementation of the Citrix virtual environment and various component systems throughout the enterprise.

DUTIES & RESPONSIBILITIES:

• Configuration and implementation of the Citrix Virtual Apps and Desktops  environment including desktop and server specifications, (disk space, memory, CPU speed, etc.)
• Manage, monitor, and analyze the performance of Citrix Application servers and XenDesktop. 
• Standardize best practices by identifying technical risks, minimizing reactive issues, and providing technical assistance to team members with system and network requests.
• Research and implement security strategies related to Citrix and Microsoft Active Directory for managing different components of login scripts and entitlements.
• Build Citrix-specific components (StoreFront, Cloud Connectors, Delivery Controllers, Virtual Delivery Agents, Gateways.
• Maintain and manage processes to streamline application integration within the Citrix environment.
• Work with business units to install and quality assure new products and new versions of existing products. Serve as escalation point for software and customer support issues.
• Serve as the escalation point for software and customer support on Citrix and application issues.
• Document new processes and procedures related to Citrix and application installation and troubleshooting. Provide capacity planning analysis on current Farm Implement Citrix upgrades and hotfixes. 
• Provide root cause analysis of Citrix XenDesktop and Application server failures, as well as monitor and ensure availability of key Citrix farm components.
• Troubleshoot Citrix failures, package and deploy software applications, and handle manual software installations. Work directly with software vendors on installing software and troubleshooting application failures and errors. 
• Maintain knowledge base of current technology with continuous self-study.
• Conduct and complete additional assignments/projects as designated by management. 

QUALIFICATIONS:

• High school diploma or equivalent required. Bachelor’s degree in Computer Science, Engineering, or related discipline preferred.
• Citrix Certified Associate (CCA/CCA-V/CCA-AppDS) and/or Citrix Certified Professional (CCP/CCP-V) preferred
• Minimum ten years in an IT-related field required.
• Minimum eight years of experience related to Citrix-specific design and implementation required.
• Experience with complex technical analysis and hands-on technical tasks associated with the Citrix environment required.
• Ability to analyze the current system (CPU), server memory, and network load of a complex application environment to determine the proper server infrastructure (CPU, RAM, and network) needed to deploy in a highly available and efficient manner.
• Network infrastructure knowledge and experience in LAN/WAN infrastructure technologies.
• Working knowledge of multiple office LAN/WAN interconnectivity is strongly preferred.
• Advanced knowledge of TCP/IP and other application and network-level protocols.
• Understanding of and experience with patch automation, orchestration, and management tooling for on-premise, private cloud, and cloud infrastructure.
• Understanding of and experience with infrastructure as code.
• Ability to relay technical information to both technical and non-technical personnel.
• Ability to write technical documentation, required.
• Must be professional and comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.
• Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.
• Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.
• Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
• Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.
• Proficient in MS Windows OS, Network Management, Servers, TCP/IP Schema, Remote Access Solutions, Server Hardware HP, IBM, Dell, Nutanix & NFS/ISCCI/CIFS networking/storage interdependencies.
• Strong skills in Microsoft Active Directory required.
• Experience with Citrix Virtual Apps and Desktops (CVAD), specifically Application Delivery Management, XenDesktop required.
• Proficiency in Microsoft 365 products and applications, including Word, Excel, PowerPoint, Teams, SharePoint, OneNote, and Copilot/other approved AI-enabled productivity tools, including the ability to effectively prepare or review documents, procedures, and reports. 
• Experience with virtualization products, such as Nutanix, VMWare and Xen. Scripting skills required.
• Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.
• This position requires periodic travel to attend in person meetings and satisfy office obligations/responsibilities.
• Typical hours are Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need.
• Rotational Saturday work and off-hours on-call availability.